ComfoAccess® – Automated journey detection with smartphones

Board, ride, pay – contactless and without cash! ComfoAccess® by Trapeze is an innovative integrated ticketing solution with smartphones for public transport operators and passengers.

Product information

Using public transport was never easier: board, ride, pay – contactless and without cash. Passengers no longer need to worry about tickets. The system automatically detects the beginning and end of the journey and checks it against the tariffs. The resulting journey including any connections is reconstructed as the basis for calculating the fare. At the end of the day or month, passengers receive a summary invoice for all their journeys, also including best-price billing as an option.

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ComfoAccess® offers added value right across the board

Added value for transport authority

  • Substantial cost-cutting in setting up and operating the sales infrastructure
  • Sustainably simplified operating procedures (no cash, no paper)
  • Costly sales channels replaced by a future-proof system with open interfaces
  • No more check-in/check-out procedures causing delays at the stops

Added value for passengers

  • Simplest handling: no need to buy tickets anytime, anywhere
  • Seamless journey across all modes of transport without having to know the tariffs
  • Free choice of user medium for barrier-free, anonymous access
  • Best-price billing as an option

The ComfoAccess® presentation shows you the challenges solved by ComfoAccess® and how this innovative ticketing system works.

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Media Release: Worldline and Trapeze deliver a genuine hands-free payment solution for use on public transport

Worldline, the European market leader in payment and transactional services and Trapeze, a leader in intelligent transport systems, have successfully developed a truly hands-free payment solution that allows passengers using public transport to pay for their ticket by automatically detecting their entire journey using Bluetooth.

The service has been designed to address the issue of increasing number of passengers using public transport and harnessing the power of technology to remove the need to "physically" buy a ticket, by eliminating queuing and improving operational efficiency of ticket payment services for transport companies. The service delivers a truly seamless journey across all public transport of any city or region and improves operational efficiency for the transport company.

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ComfoAccess® video

ComfoAccess® is based on presence detection technology. Smartphones offer contactless convenience when boarding and alighting, with the phone staying in the pocket, purse or rucksack. More in our video.

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Pilot project in Zielona Góra, Poland

With ComfoAccess®, Trapeze has launched a pioneering fare system based on Be-in/Be-out technology. The municipal transport authority MZK Zielona Góra has tested the system. The ComfoAccess® pilot project confirmed the advantages and reliability of the Be-in/Be-out system compared to the Check-in/Check-out system that is currently in use.

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Our Partners

ComfoAccess is now available with the following partners. Your existing Fare Collection systems can also be integrated in short time due to standardized interfaces.

Worldline   highQ   Systemtechnik