During rush hours, work in the operations control centres is often stressful and demanding – especially in the event of irregularities in service and incidences in the traffic network. Dispatchers must then be able to rely fully on their operations control systems in taking quick decisions. The aim then is to ensure fast, controlled and deliberate action, for any disruption of the planned transport services may generate unnecessary operating costs.
Disruptions, unplanned route changes or incidents can never be completely ruled out. But especially for public transport companies, such incidences are very costly. Dispatchers must handle a high workload and deal with scheduled times in the traffic network or organise deviations and early turnarounds. For this, they must rely on optimal staff employment and deployment of emergency vehicles. They must respond to all these challenges swiftly and reliably. This enables operating trouble to be quickly identified and be responded to in the best possible way. Another goal is to supply passengers throughout the network with the required departure, arrival and transfer times as well as with information on deviations.
A tailor-made, user-friendly and highly efficient operations control system helps you to ensure optimal operating procedures on the basis of scarce resources. This is so in both regular and exceptional service conditions. The dispatcher in the operations control centre has a permanent overview of what is currently happening throughout the network. Voice and data radio communications enable him to know the exact location of each vehicle. His workplace with its modern ergonomic display screen boasts integrated and flexible GIS functions, real-time information from the network as well as standardised interfaces to integrate traffic data and information from third-party systems. A tailor-made solution supports employees in crucial moments to quickly take the right decisions.
Every instance of operating trouble costs money, and the faster you restore the system to regular service, the faster you can stop objectionable extra operating costs from accumulating. The necessary support is provided by your operations control system. It enables you to respond within a shorter time and to take the correct action in the correct sequence. This, in turn, allows you to significantly reduce the impact of disruptions.
Quite generally speaking, an operations control system also benefits passengers by offering them real-time information, on-time services, short trip times and optimal transfers. In the event of trouble in the network, they can be informed permanently and consistently about meaningful deviations, assured transfers and – if necessary – blocked lines. This allows you to supply passengers with correct and up-to-date information, which helps to further enhance passenger satisfaction.