Interactive Voice Response

Interactive Voice Response (IVR) software for school transportation provides real-time information and integrates vehicle location technology for updates on locations and arrival times.

Responding to routine calls about eligibility, bus stop locations and pick-up times can put a strain on resources, especially during the back-to-school period. Calling to notify parents that their child’s bus is late requires additional time.

School districts also need to respond to questions about weather-related delays, route changes and more. Call center staff overwhelmed by high call volumes often don’t have time to spend with the callers who need their help most.

Available Solutions

School Transport

Trapeze offers the following solutions for School Transport:

• Boundary Planning and Analysis
  • Boundary Generation
  • Schedule Adherence
  • Operator and Vehicle Performance
• Scheduling
  • Regular School Bus
  • Special School Transport
  • Integrated and Flexible Transport
• Operations
  • Workforce Management
  • On-board Systems
  • Real-time Dispatch
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
• Parent Public Information
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services
• Administration
  • Case Working - School
  • Travel Card Management