Web Technologies

Web technologies enable you to provide safer school transport by delivering the right information to the right people when and where they need it.

When transporting children from home to school, it is beneficial to provide district personnel and parents current transportation information. This can include stop and route information as well as announcements to district personnel and contractors. Announcements can include schedule changes, adverse driving conditions and important news. The challenge for many school districts is that with so many stakeholders and limited resources, it is next to impossible getting this information out as quickly as you need to.

Trapeze Group school Web integration has proven through numerous implementations to deliver via the Web fast and secure information to parents and caregivers, staff, drivers, schools, contractors and the public. The solution reduces the number of calls from students and parents and improves productivity and service by eliminating paper reports sent to administrators and staff within the district.

 

Available Solutions

IVR and Web

Trapeze’s Demand Response IVR application uses interactive voice response (IVR) technology to enable passengers, caregivers and service providers to request, book, confirm or cancel trips without the need to speak with a call center agent.

The system allows agencies to set up automated callback or email (optional) reminders, which help to minimize no-shows and driver wait times. Demand Response IVR also reduces pressure on call center agents, affording them more time to assist passengers with special needs.

Find Out More About IVR and Web

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