Interactive Voice Response (IVR)

Trapeze makes it easier to offer accurate information and interactive communication services to public transport through a variety of media including automated phone or interactive voice response (IVR) systems. Our public transport IVR solution enables passengers to access next bus and schedule information, faring, special bulletins and policy information on the telephone without speaking with a customer service representative.

Agencies can save time and money through clients using the phone for automatic and real-time reminders for upcoming scheduled demand response trips.

This service helps to eliminate no shows, missed trips; as well as saving on call center operating costs.

Available Solutions

Public Transport

Trapeze offers the following solutions for Public Transport:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Ridership
  • Business Intelligence
  • Location and Stop Management
  • Contract Management
• Scheduling
  • Fixed Route
  • Demand Response
  • Flex Services
• Operations Management
  • Workforce Management
  • Vehicle Management
  • Real-time Dispatch
  • Eco-driving and Driver Training
• AVLC/ Real Time Dispatch
  • Control Centre Solutions
  • On-board Systems
  • Radio Communication
  • Wayside Equipment
  • Depot-data Management
• Passenger Information
  • Call Centre Trip Planning
  • Customer Relationship Management
  • Displays at Stops
  • Multifunctional Displays inside vehicles
  • Stop Post and Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services
• Ticketing
  • Mobile Ticketing
  • Ticketing Management
• Asset Management
  • Fuel Monitoring and Management
  • Fleet Management