Customer Relationship Management

Capture, manage and follow up on feedback.

The Trapeze passenger relationship management software solution makes it easier for your riders to share their opinions and experiences. This can result in better information and more effective responses.

It uses automatic vehicle location (AVL) or mobile data terminals (MDTs) to deliver real-time service information to passengers and agents.

Our customer relationship management (CRM) solutions allows transport riders to file complaints or commendations via the Web and monitor your customer service department’s response. It extends the reach of your Trapeze passenger relationship management software to the Web and enables your organisation to more efficiently capture, manage and follow up on feedback.

Available Solutions

Public Transport

Trapeze offers the following solutions for Public Transport:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Ridership
  • Business Intelligence
  • Location and Stop Management
  • Contract Management
• Scheduling
  • Fixed Route
  • Demand Response
  • Flex Services
• Operations Management
  • Workforce Management
  • Vehicle Management
  • Real-time Dispatch
  • Eco-driving and Driver Training
• AVLC/ Real Time Dispatch
  • Control Centre Solutions
  • On-board Systems
  • Radio Communication
  • Wayside Equipment
  • Depot-data Management
• Passenger Information
  • Call Centre Trip Planning
  • Customer Relationship Management
  • Displays at Stops
  • Multifunctional Displays inside vehicles
  • Stop Post and Timetable Publishing
  • Web Technologies
  • Interactive Voice Response
  • Mobile Services
• Ticketing
  • Mobile Ticketing
  • Ticketing Management
• Asset Management
  • Fuel Monitoring and Management
  • Fleet Management