Web Technologies

Trapeze Group makes it easier to offer accurate information and interactive communication services to your demand response transport clients through a variety of media, including Web sites, and wireless devices.

Demand response transport Web technologies automate the exchange of information without putting a burden on your call centre resources. Our online solutions enable your clients to plan trips and information on many kinds of Web-enabled devices, including PCs, mobile phones, PDAs, and kiosks.

Organisations can integrate our medical transport Web technologies with their corporate Web sites, maintaining the existing online “look and feel.”

 

Available Solutions

IVR and Web

Trapeze’s Demand Response IVR application uses interactive voice response (IVR) technology to enable passengers, caregivers and service providers to request, book, confirm or cancel trips without the need to speak with a call center agent.

The system allows agencies to set up automated callback or email (optional) reminders, which help to minimize no-shows and driver wait times. Demand Response IVR also reduces pressure on call center agents, affording them more time to assist passengers with special needs.

Find Out More About IVR and Web

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