Interactive Voice Response

Trapeze Group interactive voice response (IVR) software enables clients, caregivers and service providers to request, book, confirm or cancel trips over the phone at their convenience.

Organisations can save time and money through clients using the phone for automatic and real-time reminders for upcoming scheduled demand response trips. This IVR service helps to eliminate no shows, missed trips, as well as saving on call centre operating costs.

Available Solutions

Demand Response Transport

Trapeze offers the following solutions for Demand Response Transport:

• Planning and Analysis
  • Schedule Adherence
  • Operator and Vehicle Performance
  • Business Intelligence
• Scheduling
  • Demand Response
  • Flex Services
  • Non-Emergency Medical Transport
• Operations
  • Employee Management
  • On-board Systems
  • Real-Time Dispatch
  • Operator Training
  • Fuel Monitoring and Management
  • Fleet Management
  • Billing and Revenue Distributions
  • Provider Web Portal
• Passenger Information
  • Web Technologies
  • Interactive Voice Response (IVR)
  • Mobile Services
• Administration
  • Case Working - Demand Response Transport
  • Feedback and Complaints Management