Feedback and Complaints Management
Trapeze Group complaints management software for demand response transport offers a wide range of useful functions. The complaints management module assists an organisation in
- capturing
- tracking
- following up
on requests, complaints, lost-and-found requests and other customer inquiries from customers and employees.
The complaints management system logs and categorises incidents related to drivers, administration, scheduling, routing, vehicles and other events across all areas of an organisation’s operations. The output provides management staff with information to improve service.
Ourdemand response transport software enables you to respond proactively to your clients’ concerns and requests with a thorough and well-documented investigation process and ensure that your services and personnel comply with the standards and rules of the organization. Improve efficiency through integrated databases and integrated solutions and decrease paper trails by automating current manual processes.
