Customer Care
It's All About You!
We invest in customer relationship building through our many customer services.
They include a customer care center, e-learning, an annual user conference that offers continued learning on Trapeze systems, informative customer communications through monthly newsletters, workshops and user forums.
Trapeze takes pride in our proven performance through boasting long-term customer relationships and going above and beyond most other maintenance programs. Our global experience follows our vision of "software for life".
Service
We are a reliable partner for our customers. We accompany from the initial conception via implementation through to operation of an AVLC system. Once a system has started productive operation, the partnership between customer and Trapeze ITS as system provider moves into a new phase. Our comprehensive range of services together with a service agreement tailored to specific requirements warrant trouble free functioning of a system throughout its entire service life. Maintenance
Maintenance
Preventive maintenance via a remote data connection: Do the right thing before problems are caused.
Partnership
For our AVLC and ITS systems we ensure that the used components remain available in the long term. We ensure that all components still work together even when the system undergoes further development. This is crucial for protecting your investment in the long term.
We warrant operational reliability of the system by measures such as:
Service
System care
Archiving via data lines
Service Desk
This is a password protected area for our customers:
http://servicedesk.publictransitsolutions.ch
Trapeze Training Center
From beginner to expert, Trapeze users can receive hands-on training to improve productivity and expertise with our products, third party applications and background systems.
On site, and through ongoing webinars and workshops, users are trained to the highest levels possible in order to optimize system efficiencies defined by an agency's business requirements.
For more information, or to suggest a training topic, call Customer Care at +45 87 44 16 50
To view classes and register, go to www.MyTrapeze.eu.
Training in our AVLC Systems
A complex AVLC system is only as good as the training of its users. This is why professional user training is so important - reason enough for us to offer a wide range of training courses customised to the needs of your company.
The dates have already been fixed for important courses. The courses can only take a limited number of participants, so please register quickly!
Contact:
Esther Dhalla
Phone +41 58 911 17 49
training.eu@trapezegroup.com
MyTrapeze Registration
If you do not already have your MyTrapeze user id and password, you may click Register or call +45 8744 1650 for support in acquiring a user ID and password. If you lose your user id and password, please contact customer care.
This is a free, confidential service for our customers. For general information about our company and its products and services, please visit our public website at www.trapezegroup.com, where you can find the site for your country.
E-mail : support@trapezegroup.eu
