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Reacting to changes and disruptions during daily operation

Of course, operation is the end result of careful planning and management. If the planning is good, the actual operation of your services can be an easy job. But no amount of planning can prevent instances when things go wrong during daily operations. When issues do occur, it is crucial to have easy access to accurate information, which can greatly assist operational staff in dealing with issues by making informed decisions – rather than ‘working blind’. Indeed, they need this information so they know how they should react to disturbances or issues, as well as what the consequences of these issues may be.  

Challenge: How to resolve issues successfully

Of course, operation is the end result of careful planning and management. If the planning is good, the actual operation of your services can be an easy job. But no amount of planning can prevent instances when things go wrong during daily operations. When issues do occur, it is crucial to have easy access to accurate information, which can greatly assist operational staff in dealing with issues by making informed decisions – rather than ‘working blind’. Indeed, they need this information so they know how they should react to disturbances or issues, as well as what the consequences of these issues may be.  

Solution: A complete operational overview

The solution for an operating company is to use stored data to provide staff with a complete overview for both vehicles and crew at the same time. The Trapeze Rail solution has the ability to understand the ramifications on vehicles, crew and passengers when scheduled services are disrupted or changed. It automatically highlights issues, in real time, when changes occur and then visualises the predicted results if no corrective measures are applied. Thus, your staff are provided the information they need to make informed decisions that help ensure the successful running of your operation.

Benefits: Total control of your operations

A complete overview of your vehicles and crew puts you in total control of your operations, and enables you to respond effectively to changes and issues. The system provides accurate information about the consequences of any change or decision, allowing you to make informed decisions. This means you end up with a stable operation, able to respond to issues as quickly as possible with minimal disturbance for the passengers. This last point is vital, of course, because it also means as your operation runs more successfully, you see higher customer satisfaction among your passengers.

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